Infill Housing Program Customer Survey

The city of Phoenix Business Customer Service Center is responsible for implementing the city's Infill Housing Program. To help us provide quality services, we need your comments regarding our performance. Please share your thoughts with us by completing and submitting this survey.
 
Strongly agree
Agree
Disagree
Strongly disagree
Business Customer Service Center staff was helpful, courteous and professional.
Business Customer Service Center staff was readily available to assist me.
Business Customer Service Center staff provided me with clear, concise and correct information.
Business Customer Service Center staff was able to find a remedy for my problem.
Business Customer Service Center staff responded to my needs in a timely manner.
Business Customer Service Center staff was a valuable resource to me.

Rate the following Infill incentives in order of their importance to you. Mark the most important with "1," second most important with "2," and so on. Use each number only once.
Customer services provided by BCSC staff
Expedited Review of Building Plans
Financial Incentives by Fee Waiver

Were there Infill Housing Program criteria or development standard(s), which presented a problem?
Yes No

Please check all city processes that you used during your Infill project:
Grading & Drainage Review
Single Family Design Review
Cashiering/Building Permit Issuance
Water Tap Issuance
Zoning/Variances/Use Permits
Historic Preservation

Was there a certain development process that caused you difficulty?
Yes No

If yes, please describe:

Do you have additional comments regarding the Infill Housing Program (e.g. incentives, staff service, codes/ordinances, development standards, etc.)?

Please check the category that applies to you:
Owner/Builder
Architect/Engineer
Contractor
Homeowner (Individual)
Developer (Home builder)
Other

If a staff member provided exceptional service, please provide us with their name:

Name:

Date of visit:
Optional
Please contact me:
My name:
Telephone:
E-mail:

  
Last Modified on 09/17/2008 12:57:45